SHIPPING POLICY

Thank you for shopping with Matteo Prints. This Shipping Policy explains how orders are processed, shipped, and delivered when using third-party courier services based on the purchaser’s location.

1. Shipping Destinations

We currently ship to customers in multiple countries, domestic within Australia and international locations. Available shipping options, couriers, delivery times, and costs vary depending on the shipping address provided at checkout.

2. Shipping Carriers

We use third-party courier services to deliver orders. The courier assigned to your order is selected automatically based on factors including, but not limited to:

  • Shipping destination

  • Package size and weight

We do not guarantee the use of a specific courier unless explicitly stated at checkout.

3. Order Processing Time

  • Orders are typically processed within 5 business days after payment is successfully received.

  • Processing times do not include weekends or public holidays.

  • During high-volume periods (sales, promotions, holidays), processing times may be longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Selected shipping method

5. Estimated Delivery Times

Estimated delivery times vary depending on your location and the courier used:

  • Domestic orders within Australia: Once dispatched approximately 5-7 business days.

  • International orders: this can vary based on location

Delivery time estimates are provided for reference only and are not guaranteed. Actual delivery times may be affected by factors outside our control, including courier delays, customs processing, weather conditions, or remote delivery locations.

6. Tracking Information

Where available, tracking details will be provided once your order has been shipped. Tracking availability and updates depend on the courier used and the destination country.

7. Customs, Duties, and Taxes (International Orders)

For international shipments:

  • Customs duties, import taxes, and fees may be imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.

  • We are not responsible for delays caused by customs clearance processes.

8. Delivery Issues and Delays

Once an order has been handed over to the courier:

  • We are not responsible for delays caused by the courier or circumstances beyond our control.

  • If a package is delayed, lost, or damaged in transit, we will assist you in contacting the courier and filing a claim where applicable.

Please ensure that your shipping address is accurate and complete. We are not responsible for failed deliveries due to incorrect or incomplete address information.

9. Failed or Returned Deliveries

If an order is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept delivery

Additional shipping fees may apply to reship the order. Refunds for returned orders may exclude original shipping costs.

10. Contact Us

If you have any questions about our shipping policy or your order, please contact us:

Email: hello@matteoprints.com