PRIVACY POLICY

1. Introduction

Matteo Prints ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from matteoprints.com.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect Automatically

When you visit matteoprints.com, certain information is collected automatically to help us operate, maintain, and improve our website. This may include:

  • Information about your browser, device, and network connection

  • Your IP address

  • Pages viewed before and during your visit to our website

We may also collect usage data relating to how you interact with the website, including:

  • Pages visited and time spent on each page

  • Clicks, scrolling activity, and internal link navigation

  • Search terms used on the website

  • Date and time stamps associated with website activity

This information is used for analytics and performance monitoring purposes.

3. Website Analytics and Hosting

Our website is hosted by Squarespace, which also provides website analytics services. The information described above is shared with Squarespace to allow us to understand website traffic, user behaviour, and overall site performance.

Squarespace processes this information on our behalf in accordance with its own privacy practices.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website. Cookies are small text files that are placed on your device when you visit a website.

Essential Cookies

Certain cookies are required for the core functionality and security of the website. These cookies are always active and enable Squarespace to securely deliver the website to you.

Analytics and Performance Cookies

Analytics and performance cookies are used to collect information about how visitors use the website, including traffic patterns and usage trends. These cookies are only activated when you acknowledge or accept our cookie banner.

For further information about the cookies used by Squarespace, you may refer to Squarespace’s cookie documentation.

5. Personal Information Collected When You Make a Purchase

When you place an order through matteoprints.com, we collect personal information necessary to process and fulfil your purchase. This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order and purchase details (such as product selections or sizes)

This information is used to process payments, fulfil orders, communicate with you about your purchase, and provide customer support.

6. Payments and Third-Party Services

Payments made through matteoprints.com are processed by third-party payment providers. These providers collect and process your payment information in accordance with their own privacy policies. We do not store full payment card details.

During checkout, address details you enter may be shared with the Google Places API to provide address auto-completion and improve your checkout experience.

if you choose to create an account with matteoprints.com you may choose to store your payment information in your account which is held in our squarespace system.

7. Information Submitted Through Forms

If you submit information to us through a contact form or other webform on the website, we collect the information you provide in order to respond to your enquiry or request.

This information is shared with Squarespace for website operation and may be stored or processed using connected services where required to manage communications and records.

8. Marketing Communications

If you choose to subscribe to our mailing list or marketing communications, we will collect and retain your email address for the purpose of sending newsletters, promotions, and updates related to Matteo Prints.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

  • Website hosting and analytics providers (such as Squarespace)

  • Payment processors

  • Fulfilment and delivery partners

  • Technology and service providers supporting website functionality

We do not sell your personal information.

9A. Overseas Disclosure

Some of the third-party service providers we use (including website hosting, analytics, payment processing, and data storage providers) may store or process personal information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that such recipients handle the information in a manner consistent with the Australian Privacy Principles, unless an exception under the Privacy Act 1988 (Cth) applies.

10. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored using secure systems and reputable service providers.

11. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate, out of date, or incomplete. Requests can be made using the contact details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this website.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: hello@matteoprints.com